Claims, Complaints and Compensations
We shall do our best to deliver quality services as we promised/agreed during trip booking. We never failed to deliver our quality services till today. However if we failed to deliver our agreed/promised services, we, Trekking Experts will compensate/refund you the equivalent amount we failed to deliver.
So if you have a complaint about your trips please inform your tour leader or our local representative or our guide on the spot so that they can attempt to rectify the matter. Our tour officer will be always in touch with your guide and will response immediately to fulfill the failed services. In case, we failed to deliver the promised/included services despite of you informed our guide on the spot, then you can report this issue to our tour officer in Kathmandu in written. Our tour officer will address this issue in Kathmandu. If satisfaction is not reached through these means then any further complaint should be put in writing to us within 15 days of the end of the tour with proof. And then if found we really failed to deliver promised we shall refund you the equivalent amount we failed to deliver. However if there no logical reason, you won’t get any refund.